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Warranty

We give you 3 years warranty on your Carus LED-lamp!

 

We give a 3-year functional guarantee on our products which are used according to the operating conditions (see product data sheets at www.carus-world.com). If your lamp stops working within 3 years from the date of purchase due to a product defect, we will replace it as soon as possible. Due to product innovations or further developments, the substitute may be a different (equivalent or higher quality) product.

 

In the case of warranty:

Please report the defect of your lamp at info@carus-world.com. We will then contact you to help you as soon as possible.

For the submission of your warranty claim, please send us the corresponding cash receipt or a similar purchase reference (picture, scan, copy is sufficient). We will send you a suitable replacement and a post return ticket so that you can send us the affected lamp(s) free of charge.

 

Return Address for Carus LED-lamps:

Carus GmbH & Co. KG

Rosenstraße 8

D – 35037 Marburg

 

This guarantee is only effective for end-consumer within Europe.

Warrantor is Carus GmbH & Co. KG.

 

Your statutory rights as a purchaser of Carus products remain unaffected by this warranty.

 

For any queries please contact:

Carus GmbH & Co. KG                                   Phone: +49 (0)6421 – 604 500

Rosenstraße 8                                                E-Mail:   info@carus-world.com

D-35037 Marburg                                           Web:     www.carus-world.com

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